Infrastructure Engineer
Company: Ford Motor Company
Location: Saint Paul
Posted on: April 28, 2024
|
|
Job Description:
We are the movers of the world and the makers of the future. We
get up every day, roll up our sleeves and build a better world --
together. At Ford, we're all a part of something bigger than
ourselves. Are you ready to change the way the world moves?
The Ford Motor Credit Company team helps put people behind the
wheels of great Ford and Lincoln vehicles. By partnering with
dealerships, we provide financing, personalized service and
professional expertise to five thousand dealers and more than four
million customers in over one hundred countries around the
world.
In this position...
We focus on implementing the next generation of Contact Center
Voice solutions that will deliver enhanced value to our customers,
dealers, and business partners, and provide superior customer
experience.
The Ford Credit Contact Center Communication and Access Team (CAS)
is responsible for supporting Ford Motor and Ford Credit contact
centers globally
The Infrastructure Engineer is responsible for providing solution
options for business requests, supporting the existing Contact
Center platform and dependent components, and assisting Contact
Center's platform continual evolution.
What you'll do...
Identifies issues, problems, and improvement opportunities and
provides solution options with recommendations
Collaborates with other Contact Center Voice teams and Ford Motor
IT teams
Participates in agile ceremonies (backlog refinement, release
planning, feature alignment, iteration review/demo)
Understands technical requirements such as platform components,
component life cycles, patching processes, and solution option
feasibility
Translates technical requirements into manageable user stories in
the team backlog
Effectively communicates risks and issues to the CAS Product
Manager, including mitigation and contingency plans
Continually assess the overall health of the Contact Center Voice
Platform via defined monitoring tools and processes
Manages the Contact Center Dial Plan, including Carrier portal
access, Toll-Free and Direct Dial Numbers
Performs defined on-call rotation duties supporting 24x7x365
availability
Participates in Change, Incident, Problem, and Knowledge Management
aligned to Ford's standards
Communicates often and openly with the team
Raises awareness for impediments and blockers preventing the team
from moving forward
You'll have...
Bachelor's degree or equivalent experience in a relevant field
5+ years In-depth knowledge of the Cisco Unified Call Manager
(CUCM), Cisco Emergency Responder (CER), Cisco Unity, and Cisco
Networking Stack
3+ years working in an Agile environment
Strong written and verbal communication skills with ability to lead
discussions with the team, IT partners, management, and
suppliers
Strong facilitation skills to deliver collaborative tactical and
strategic solution options.
3+ years demonstrated knowledge and experience with general LAN/WAN
concepts, SDWAN, PIVPN, SIP, and other common networking
technologies
Even better, you may have...
Demonstrated capability to create architectural diagrams, other
technical documentation, and knowledge articles
Ability to establish strong working relationships
You may not check every box, or your experience may look a little
different from what we've outlined, but if you think you can bring
value to Ford Motor Company, we encourage you to apply!
As an established global company, we offer the benefit of choice.
You can choose what your Ford future will look like: will your
story span the globe, or keep you close to home? Will your career
be a deep dive into what you love, or a series of new teams and new
skills? Will you be a leader, a changemaker, a technical expert, a
culture builder---or all of the above? No matter what you choose,
we offer a work life that works for you, including:
Immediate medical, dental, vision and prescription drug
coverage
Flexible family care days, paid parental leave, new parent ramp-up
programs, subsidized back-up child care and more
Vehicle discount program for employees and family members and
management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between
Christmas and New Year's Day
Paid time off and the option to purchase additional vacation
time.
For a detailed look at our benefits, click here:
New Hire Benefits (https://fordcareers.co/GSR-HTHD)
This position is a salary grade 8.
This position is a range of salary grades 8 .
Visa sponsorship is not available for this position.
Candidates for positions with Ford Motor Company must be legally
authorized to work in the United States. Verification of employment
eligibility will be required at the time of hire.
We are an Equal Opportunity Employer committed to a culturally
diverse workforce. All qualified applicants will receive
consideration for employment without regard to race, religion,
color, age, sex, national origin, sexual orientation, gender
identity, disability status or protected veteran status. In the
United States, if you need a reasonable accommodation for the
online application process due to a disability, please call
1-888-336-0660.
#LI-Remote #LI-FordCredit
Requisition ID : 28663
Keywords: Ford Motor Company, Eagan , Infrastructure Engineer, Engineering , Saint Paul, Minnesota
Click
here to apply!
|